Return and Refund Policy

Your satisfaction is our priority. We love our designs and products but we understand they might not be the right fit for everyone. You are always welcome to return or exchange the products purchased at Ordess.

You have 14 days upon receiving the item to decide if an item is right for you.

The items must be returned to the Ordess address listed on the receipt of purchase received with the item and in proper condition as well as in manufacturer’s packaging unless returned as faulty or damaged.

Refund Options

We offer several methods of compensation for a returned item if the product is unused, undamaged and the package is in proper condi(on:
Replacement. We will replace the item with another one of better quality, different size, or color.

Money refund. We will return the cost of the item you spent to purchase.
GiL card. We will give a GiL card equal to the cost of the item (or larger) to be used on our Site with another purchase.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking institutions, or other reasons creating difficulties or inconveniences whether for Ordess or for customers.

How to Return a Purchased Item

Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.
Repackage the item in the original box and packaging.

Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.
The address for returns is listed on the receipt included in your package. In the event this receipt was accidently thrown out, please email support@ordess.com for the return address.

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

A returned item will be inspected upon arrival.

If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.

If you paid by credit/debit card, we will refund the balance of your credit/debit card. If you paid using PayPal, we will refund the balance to your PayPal account.